Website Care & Support
Protect the experience after launch. Website Care gives routine maintenance, organized support, and a clear path for updates without taking ownership away from the client.
Compare Care Plans Security Ready Backups Scheduled Updates Monitored Performance Reviewed
Website Care Paths
Choose the level of care your website needs. Every plan begins with a website review. Version 1 purchases use manual renewals and never charge automatically.
Annual plans save the equivalent of two months. Version 1 purchases do not renew automatically.
Monthly
Annual Best Value
Routine protection
Foundation Care
$49 /month
For stable websites that need dependable essential maintenance.
Core, theme, and plugin updates Scheduled backup review Routine website health check Minor updates within the approved allowance Organized support routing View plan boundaries +
Separate scope or excluded New pages or redesigns Custom feature development Emergency recovery outside an approved scope Exact allowances, response expectations, commitment, cancellation, and annual benefits are confirmed in the approved Care agreement before purchase.
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Most Popular Ongoing support
Growth Care
$99 /month
For active websites that need regular updates and closer support.
Everything in Foundation Care Regular approved content updates Performance and form review Priority support routing Maintenance summary View plan boundaries +
Separate scope or excluded Full redesigns Large product-entry projects New integrations or automation Exact allowances, response expectations, commitment, cancellation, and annual benefits are confirmed in the approved Care agreement before purchase.
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Active partnership
Legacy Care
$199 /month
For higher-touch websites that need proactive review and expanded support.
Everything in Growth Care Expanded approved support allowance Proactive optimization review Priority planning and reporting Quarterly direction check-in View plan boundaries +
Separate scope or excluded A replacement for a new project agreement Guaranteed uptime or security Unapproved third-party costs Exact allowances, response expectations, commitment, cancellation, and annual benefits are confirmed in the approved Care agreement before purchase.
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Response time is not completion time. DM Media confirms the applicable response expectation in the approved Care agreement. Scope, access, third-party providers, and issue complexity affect completion.
Plan Comparison
The difference is the level of involvement.
Capability Foundation Growth Legacy
Routine maintenance Included Included Included
Approved content updates Limited Regular Expanded
Performance review Health check Ongoing review Proactive review
Planning support As needed Priority routing Quarterly direction check-in
Renewal Manual Manual Manual
Clear Expectations
Support works best when everyone knows what is covered.
Commonly included Routine updates, backups, monitoring, small approved text or image edits, form checks, and maintenance within the plan allowance.
Separate project work New pages, redesigns, custom development, large product entry, accessibility remediation, malware recovery, and major platform migrations.
Client responsibilities Keep accounts paid, provide lawful content and access, review requests promptly, and avoid uncoordinated changes that can affect the site.
Ownership stays with you Ending optional care does not reverse ownership of a fully paid and transferred website. DM Media removes its access during offboarding.
Onboarding Review → access → baseline → plan DM Media reviews the website, confirms compatible access, documents its condition, and identifies any work needed before ongoing care begins.
Manual renewal Reminder → review → payment → next term Version 1 does not charge automatically. DM Media sends a renewal reminder and payment request before the next approved term.
Offboarding Final notes → access removal → handoff After covered work and balances are resolved, DM Media records the final status, removes unnecessary access, and confirms the date care ends.
