DM Media LLC
Website Care Terms
Working terms for Foundation, Growth, Legacy, and separately approved support.
Review before enrollment
A website must be reviewed before DM Media accepts it for care. Sites not built by DM Media may require paid repairs, cleanup, access changes, or migration before routine care begins.
Plan allowances
Each plan defines its monthly support allowance, response target, included maintenance, exclusions, price, and initial commitment. Unused time does not roll over unless the signed agreement says otherwise.
Response versus completion
A response target means acknowledgment and triage during applicable business hours. It is not a guaranteed repair or completion time.
Excluded work
Redesigns, new features, large content entry, custom development, accessibility remediation, incident recovery, major migrations, and work exceeding the allowance require separate approval and pricing.
Client responsibilities
The client keeps third-party accounts paid, provides lawful content and current access, responds to questions, maintains appropriate business policies, and avoids changes that interfere with managed work.
Security and providers
Backups, monitoring, uptime, security, and recovery cannot be guaranteed. DM Media is not responsible for every outage, attack, update failure, provider action, or client-made change outside its reasonable control.
Billing and renewal
Version 1 plans are purchased for a monthly or annual term and do not renew automatically. DM Media sends manual renewal instructions before expiration. The customer may choose not to renew after the purchased term.
Ownership and offboarding
A fully paid and transferred website remains the client's property when optional care ends. DM Media may remove its access, deliver final notes, and stop included monitoring and support at offboarding.
Questions about this draft?
Use the Contact page and choose a general or policy question. Do not send confidential records through the public form.
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